3 things we wish companies handled online

3 things we wish companies handled better online.png

 

Good morning everyone and welcome to Digi-Connex. I hope everyone is enjoying their summer. After reading this post if you like it share the hyperlink at the top of the page on social media, Like Digi-Connex on Facebook. Even reach out to me in an email at Ashtonderoy@gmail.com . In this post I am going to talk about things that need to be optimised for accessibility, convenience and efficiency. 

In 2016 it might surprise you that not everyone has optimised their business online. Personal email access is blocked in most offices, TV companies still haven’t digitally optimised and not everyone knows how Skype works apparently. From a consumer, employee and perspective employee point of view. These innovations do not go unnoticed. Below are 3 things we wish companies were handling better online. 

  1. Streaming online/Digital download – Unfortunately some companies still don’t recognise how handy it is to make all of your content easy to stream or download online. Unfortunately if you don’t have an online distribution plan, it is likely the company’s content will mostly be stolen on this medium. The two best methods for setting this up seem to be by putting your content on the web seem to be the Netflix method with an unlimited streaming service, or uploading it to the Google Play Store so it can be purchased individually. With these two methods available there is not really an excuse to not be distributing content on the world wide web. 
  2. Personal Email access in the office – As an ex employee of a 3 call centres I have to say, no one’s private internal communications system is that effective! As a result problems that need to go to the back office are hassles in most software and processes are stunted. It is honestly to the point where I believe handling delicate information for point of purchase and customer service need to be two different departments entirely. In 2016 I believe the best way to handle customer resolution is make it a personal problem. This also take problem resolution as a job some people might choose to handle out of the office. Another benefit with using your personal email for work issues is that it connects people more to their jobs, plus developing internal email systems are expensive and they take up too much space on business servers. Also in my opinion if one of the reasons your office doesn’t do this is people abusing their email system, maybe the company needs to take more careful consideration with hiring. 
  3. Skype interviews – It would be nice if finding someone’s office in the middle of nowhere for a chance encounter that doesn’t land you a job was a thing of the past. How about instead of putting perspective employees out of their way to meet you for an interview you come to them. Talking about Skype job interviews, just interview with people over their laptop with no fuss. I think it would make everyone a lot happier with rejection for a job if they don’t have to go out of their way to arrive on location for a 20 minute interview. 

To conclude there are a lot of things that can be done to optimise companies in a digital age. Hopefully moving forward companies allow this digital age to empower employees, perspective employees and customers alike. I think these practices moving forward will be a great reflection of a company. If you or your company practice any of these things leave a comment below. 

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